Returns & Exchanges
At M.Gemi, we want you to love your handcrafted Italian shoes, which is why we offer complimentary returns and exchanges on all unworn items within 14 days of delivery. Please ensure items are returned in their original packaging to maintain the integrity of the leather and construction.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the return request process.
Pack Your Shoes
Place the unworn shoes in their original dust bags and box, then secure them inside the original shipping carton with the prepaid label attached.
Drop Off and Track
Drop your package at any authorized UPS location; once our Italian artisans inspect the return, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing